Shipping & Returns
Whilst our chosen shipping method is Royal Mail we do from time to time use ither shipping companies... We offer free delivery on all orders over £30 to which your order will be sent via Royal Mail 48 tracked. Should you wish for products sooner you can upgrade your delivery at your own cost by selecting a different service. Please note that Royal Mail 48 Tracked has a delivery range of 2-5 working days and if you require any orders the next day you should select Royal Mail Next Day Guaranteed. We have a cut-off time of 14:00 and any orders after this time will not have such guarantees.
Whilst we do accept goods for a return simply because they are unwanted, we have Terms & Conditions for any unwanted goods. However, you will be responsible for the cost of the return shipping and the original shipping costs (if applicable), we will accept no liability for goods until received and accepted. Furthermore, you will be liable for any return that arrived at us in a damaged condition. If you are returning an unwanted item, we will usually refund you within 28 days of us receiving the unwanted product. If you are wanting to return an unwanted product for a replacement then you would be responsible for the new delivery charge.
For Hardware we will accept returns however we will expect that the goods are returned with all original packaging and accessories. Should any packaging or accessories be missing or damaged we reserve the right to refuse the return.
For e-liquid, we will accept returns however we do expect that all e-liquids are returned unopened and undamaged, along with all original packaging. We will not accept returns for damaged or opened e-liquids as this is not only unhygienic and is also a health and safety risk.
For atomizers (coils) we will accept returns however we do expect that each coil is in its original sealed packaging. We will not accept returns for opened and damaged coils.
If by any chance you receive any product that is faulty or a product develops a fault within the first 60 days from the date of delivery then we will usually try to repair the products, if a repair is not possible then we will offer a full replacement on the faulty item. We try to make our returns or repair service as painless as possible.
If the fault occurs after 60 days of delivery, we will refer you to the manufacturer. We are unable to offer refunds or repairs after 60 days.
Please be aware that we do not cover faults caused by accident, neglect, misuse, or normal wear and tear, also be aware that in order for us to process any refunds within the 60-day period we will require the packing of any products as the manufacturer's serial number is generally given on the packaging, you, therefore, agree that you will keep any packaging for a 60-day period.
Damaged or Missing Items
If you receive any product from us that is damaged or any products that have missing items I.E accessories then you will be required to contact us within 48 hours of delivery. We are unable to process any claims after that period.
Before accepting any claims, we will require information so therefore you may be required to send photographic or video evidence and you agree to keep all original packaging.
Please also note that damaged caused by accident, neglect, misuse, or normal wear and tear will not be deemed as damaged or faulty.
Damaged Products - E-Liquid & Drip Tips
We are unable to accept the return of e-liquids or drip tips that have been opened or used in any way on the grounds of health & safety as well as hygiene reasons, we do apologize for this therefore you are agreeing that by purchasing any e-liquid via www.thevapinghamster.com are non-returnable unless damaged in transit.
Damaged Products – Hardware
If you unpack a product and find it damaged, please contact us immediately if you cannot contact us immediately, please do so within 72 hours of delivery, we will be required to partake in an initial investigation. So, therefore, we will require photographic evidence which will include all of the packaging. If we accept your claim, you will be given return details and we will either issue a replacement or issue a refund.
If you make a mistake with your postage address, you must inform us before any items are posted to you, once items have been posted you will be become liable for the cost of postage, however, we will not refund until any goods posted are back within our possession. we will refund minus any postage cost involved, if any goods are lost within the postage system we will not refund until either we have disputed with any selected postage company or we have been refunded. please note that we are unable to accept claims on standard delivery options.
Please note that we will be unable to consider your claim outside of the 72-hour timescale.
Unless otherwise stated you will be responsible for the cost of return shipping. You will also be responsible for any loss or damage to items during return shipping. As such it is recommended that returns are sent via recorded/insured shipping methods.