Below we have put together some of the most FAQs from our customers, If you still have any unanswered questions, You can email us at Help@thevapinghamster.com or contact us via text message or WhatsApp on 07723372507 with an outline of what you’re looking for, we’ll be happy to help you toward the perfect set up for you!
How quickly are orders dispatched?
Whilst we try our best to get all orders dispatched the same day when placed before 2pm we cannot guarantee this so therefore your order will be posted out by the following working day and will be posted by the delivery option you have chosen. If you take our standard free delivery, we will post this out by Royal Mail 48 Tracked which means your order could take up to 7 working days to get to you. If you use Royal Mail 24 Tracked then your order could take up to 5 working days. We do not post any orders over the weekend or on bank holidays.
Why will be order take up to 7 days if it’s been posted by Royal Mail 48 Tracked?
Good question this. We as a company may not post out until the following working day, so for instance, if you order on Monday, we may post out your order on Tuesday, and if we send by Royal Mail 24 or 48 Tracked. They do aim to deliver the next working day or within 2 days respectively however they cannot guarantee this so therefore Royal Mail 48 Tracked is 2/5 days and Royal Mail 24 Tracked is 1/3 working days.
What other delivery options do you have?
We offer Royal Mail 48 Tracked, Royal Mail 24 Tracked, and DPD Next Day.
How do I get tracking details for my order?
You will receive tracking details by Royal Mail once we have packed your order and it is ready to be posted out. You will be able to keep track of your order by inputting your tracking details into the Royal Mail track your item system here www.royalmail.com/track-your-item
Do I get a receipt/Invoice for my order?
You will receive an invoice/receipt via email once you have purchased at the checkout and the funds have cleared, We at The Vaping Hamster do not send out paper invoices unless requested by customers to do so, this is our way of not wasting paper. If you have any questions regarding the status of your order, please contact Help@thevapinghamster.com or contact us via text message or WhatsApp on 07723372507 and we will be happy to help.
What payment options do you accept?
We accept debit and credit card payments through Squareup which is a secure and trusted payment method. We never see and do not save your details, so you can shop safely and securely.
Do you accept my card?
We accept all major credit cards including Visa, Mastercard, American Express we do NOT accept Paypal.
Is my information secure whilst using your website?
How we collect and use personal information is regulated by the General Data Protection Regulation (“GDPR”). We are required by law to keep certain bits of information for accounting and fraud prevention purposes. we take confidentiality seriously. The payment processors we use (Squareup) are also bound by GDPR laws and have their own stringent security requirements too which can be found here www.squareup.com/gb/en/legal/general/privacy
What will appear on my bank statement?
The Vaping Hamster Limited
My item is damaged, what do I do?
Please contact us immediately via the contact us page if the items arrive with you damaged. If we are not notified within 14 days of arrival that a product is damaged, we may not be able to help.
How do I cancel my order?
If you would like to cancel an order we will need to be notified as quickly as possible and before we post out the order. if we are contacted after this time, we cannot always cancel the order before it has been dispatched and you could be liable to pay postage costs.
Please contact us by email at firstname.lastname@example.org or the quickest way to contact us is to send us a text message or WhatsApp to 07723372507
If your order has already been dispatched, you can still cancel the order by returning the items to us, providing they are unopened and in a re-saleable condition. However, by doing this you will need to pay the return postage yourself, and also you will not receive the original postage costs back in any refund unless your order is faulty or damaged.
Where can I see more information about your monthly/quarterly giveaway?
You can follow our social media pages and also check out our blog over at www.hamsterHQ.com which is where we blog and rant and give you all the latest news and offers from The Vaping Hamster and our partners, friends, and associates.